Privacy Policy
Privacy Policy
Rough Ridge Railway Hotel Limited and its affiliates ("we", "us" or "our") need to collect certain personal information about its customers ("you") to provide you with the best experience possible. This policy sets out the personal information we collect, why we do so and how you can get in touch with us regarding your information.
What We Collect
The types of personal information we collect may include your name and address, your email address, your contact address, credit card details, payment and transaction details/history, and whatever other information you choose to supply to allow us to provide products and services to you. We collect this information when you use our website, make bookings, participate in promotions or surveys, or interact with us on social media.
Why We Collect It
We will only store, use, or disclose your personal information for purposes associated with our business, which include the following:
Collecting information about you (for example, your booking history) along with information in the public domain to improve or tailor services offered to you
For statistical analysis, sales, and marketing research and for business improvement analysis
Sending you marketing material about products and services we believe are suited to you and your interests; if you do not wish to receive any of this material you may simply opt out and we will no longer send marketing or promotional communications
Otherwise to lawfully conduct and develop our business
Any other use that you authorise
Cookies
We may collect aggregated information by using cookies. Cookies are unique identification numbers like tags that are placed on the browser of internet users. The cookies do not in themselves identify users personally, but may link back to a database record about them. We may use cookies to track any aspect of our site or services. If you do not wish any information to be collected through the use of cookies you can change the functions in most web browsers to deny the cookie feature. You can also delete cookies from your hard drive at any time.
We may use services such as Google Analytics, which will issue cookies from their own servers and which will be able to track website visitors throughout relevant websites. We do not control how those cookies are issued or the data that they store.
Service Providers
We may share your personal information with certain service providers who provide services for us or perform administrative or marketing activities on our behalf or who develop, host, or maintain our site. We will otherwise not provide your personal information to third parties unless we have your consent to do so or such disclosure is required by law.
User-Generated Content
If you post reviews or comments on the site, you grant us a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews and comments throughout the world in any media. You also grant us the right to use the name that you submit with any review or comment, if any, in connection with such review or comment.
Security of Personal Information
You can ask to access and review the personal information we hold about you. You can also ask us to update or correct any personal information we hold about you. Any such requests may be directed to us using the contact details provided below.
All personal information that we hold about you will be collected, held, used, and disclosed in accordance with all applicable privacy laws.
We will also ensure that we comply with New Zealand laws regarding unsolicited electronic messages by including accurate sender information and a functional unsubscribe facility.
Contact Details
We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by email at info@roughridgerailwayhotel.co.nz
We reserve the right to change this privacy policy at any time and will notify of any changes by posting an updated version of the policy on our website.